Consumer Tips: Not Happy With Your Purchase? Here’s How To Get Results
by: News Canada
Web based “Complaint Courier” designed by governments to help Canadians
(NC)-If you’ve just purchased a product that doesn’t meet your expectations, here’s how the Canadian Consumer Information Gateway suggests you proceed:
Give the merchant a chance to solve the problem. Go to customer service or talk to the manager. A face-to-face discussion is best. Be firm, but polite and business-like. Calmly and accurately describe the problem and what action you would like taken. Request specifics as to how and when something will be done, and get the person’s name in case you have to refer to this conversation later. Keep a record of your efforts to resolve the problem.
If this doesn’t work, visit the Canadian Co...